Who we are

Welcome to our Privacy Policy. We are a family-run business based in Dumfries and Galloway, Scotland, UK. Dedicated to creating unique handmade wood crafts and bespoke gifts. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our online services. We adhere to the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Information We Collect

We collect personal data to ensure a smooth and secure shopping experience. The types of information we may gather include:

Technical Data: IP address, browser type, operating system, and device information collected via cookies and similar tracking technologies.

Personal Identification Information: Name, email address, phone number, shipping address, and billing address.

Payment Information: Payment details processed securely through Stripe. Please note, we do not store your full payment card details on our site.

How We Use Your Information

Your information is used to:

Ensure Security and Compliance: Prevent fraud and comply with legal obligations.

Process Orders: Manage your purchases, process payments, and coordinate shipping.

Enhance Your Experience: Personalize your interaction with our website and improve our products and services.

Communicate with You: Send order updates, promotional offers, and important notices regarding your account.

Third-Party Service Providers

We work with reputable third parties to deliver our services:

  • WooCommerce: Our eCommerce platform that manages the online store.
  • Stripe: Our secure payment processor.

These providers have their own privacy policies governing how they handle your data. We only share your personal information with them for the specific purposes outlined above.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience.
  • Analyze site traffic and usage patterns.
  • Provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the website.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal information. However, no online transmission is ever completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Once your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Under the GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your personal data.
  • Restriction: Ask for limitations on how your data is used.
  • Objection: Object to the processing of your data in certain circumstances.
  • Portability: Request that your data be transferred to another service provider.

If you wish to exercise any of these rights or have any concerns about how your data is handled, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review our Privacy Policy regularly.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

  • Email: [email protected]
  • Postal Address: LazyCoo Studios, Kindar House, The Crichton, Bankend Road, Dumfries, DG1 4ZZ.

By using our website, you consent to the practices described in this Privacy Policy. Thank you.